MONSUROVICH
AI VK bot for delivery
MONSUROVICH - roll delivery chain, 3 locations. A VK bot with an AI agent takes the order, helps choose dishes, and sends the ticket to kitchen and POS - the manager does not retype the order.
3 доставки
Точки сети
VK-бот + ИИ
Канал
кухня + касса
Интеграции
заказ без ручного ввода
Эффект
Client
Challenge — Заказы в соцсети без ручного переспроса менеджером.
Solution — We built a VK bot with an AI agent: the customer picks dishes in chat, the bot assembles the order and sends it to kitchen and POS.
Result — Launched a VK bot with AI for a 3-location delivery chain: the order is taken in dialog and goes straight to kitchen and POS - without manual transfer by a manager.
MONSUROVICH is a roll delivery brand with three locations. Orders went through people: a manager took the order, clarified, and manually pushed it to kitchen and POS. They needed a VK bot with an AI agent: take the order, help choose, send straight to cooks and the register.
Диалог во ВКонтакте: бот помогает выбрать, дожимает до заказа и фиксирует состав. Не «оставьте номер», а полноценный приём заказа в мессенджере.
После оформления заказ уходит поварам (чек на кухню) и в кассу. Меньше ручного ввода и ошибок «забыли передать».
Контур под сетку из 3 точек: заказ привязывается к операционке сети, а не зависает в личке менеджера одной смены.
Timeline: Bot + AI + kitchen/POS integrations
Launched a VK bot with AI for a 3-location delivery chain: the order is taken in dialog and goes straight to kitchen and POS - without manual transfer by a manager. Cut wait time and shift load. No public bot link (client’s internal contour).
Questions about this type of project — the same ones clients ask before a similar build.
One scenario on your data: for example, answers to the knowledge base or qualification of applications. At the end there are numbers: response time, share of closed calls without an operator, hours saved.
Before/after according to agreed metrics. If the pilot doesn’t hit the target, we honestly fix it and don’t scale it “for show.”
Along the contour: cloud or on-premise. Guardrails, handoff per person, access by role - in terms of reference before production.
Yes: bot on the website / in Telegram + lead record in CRM + goal in Metrica. A lead site and AI often go together.
Describe the channel (VK/Telegram) and where the order should go - we’ll estimate the agent and integrations.
Leave a request - we reply within 15 minutes and discuss the task.
On a consultation we will map where you lose leads and control, and what to automate first.
Thank you! We will get back to you shortly.
