AI in tourism for hotels, tours and events
Guests get an answer at once, even at night and in their own language
We implement AI for hotels, resorts, tour operators and event organisers: a booking consultant, a first line for guests, requests from every channel in one queue, reviews and reports for the manager.
Where AI pays off: tourism, hotels and events
In tourism the booking goes to whoever answers first, and guest questions arrive around the clock in different languages. The front desk simply cannot keep up. AI answers at once from your rates and availability, gathers requests from messengers into one queue and sorts reviews, while the team takes care of guests on site.
Booking consultant 24/7
A guest asks in a messenger at 2 am about free dates, rooms, transfers and meals; AI answers from your rates and availability and takes them to a booking or hands a warm enquiry to the front desk.
How it works →Guest questions during the stay
Breakfast times, the way to the pool, transfer booking, late check-out: the first line answers instantly in the guest’s language, and requests that need action become tasks for the staff.
How it works →Requests for tours, excursions and rentals
AI collects requests from every channel into one queue, clarifies dates, group size and wishes and puts them in the schedule. No request gets lost in a manager’s private chats.
How it works →Reviews and reports for the manager
AI gathers reviews from platforms and surveys, groups complaints by topic - cleaning, noise, breakfast - and shows weekly what has changed. Plus occupancy and revenue in one report.
How it works →Website with online booking
A website for a hotel, resort, rental or festival with booking, payment and enquiries the front desk sees at once. We built sites for a hotel, a quad bike rental and a festival.
How it works →Guest bot or Mini App
Restaurant menu, event schedule, ordering services and bookings right in Telegram, with no app to install. Notifications to guests about transfers and programme changes.
How it works →
How we start
An AI pilot starts at RUB 300,000, with a precise estimate within 1–2 days after the brief.
- We look at where bookings and questions come from and how long they wait
- We collect rates, availability, house rules and frequent questions
- We launch the consultant on one channel: website, WhatsApp or Telegram
- A 3–6 week pilot: reply speed and share of enquiries that become bookings
- We connect the other channels and the booking system
Questions
How can AI be used in tourism and hospitality?
The fastest wins are answering booking questions in messengers around the clock, a first line for guests during their stay and collecting requests for tours and services into one queue. Then review analysis and reports.
Can AI confirm a booking itself?
If your booking system has an API, yes, according to your rules. If not, AI collects all the details and hands the front desk a ready request to confirm.
Does AI answer in other languages?
Yes, in the guest’s language. Answers come from your data, so prices and rules are the same in every language.
Other industries
- Construction and developmentDocumentation, drawings, site safety, apartment sales
- ManufacturingLine downtime, defects, cost from drawings, workplace safety
- Logistics and warehousingDocuments, shipment requests, warehouse and gate by camera
- Real estate24/7 answers to buyers, lead qualification, call quality control
- Retail and e-commerceMarketplace product cards, shop assistant, shelf audit, queues