AI customer service automation
Customer service that doesn’t clock out at 7 pm
The agent answers from your own policies, takes orders in messengers and routes every request to the right system. Tricky cases go to a person, with the full conversation attached.
Customers waiting for replies, chat orders retyped by hand?
There are two scenarios here; start with the one that hurts most. If customers wait for answers to routine questions, pick front-line support. If someone retypes chat orders and complaints into the POS and CRM, pick order and request handling. Either way the agent takes the routine, and your team gets only what needs a human, with the chat history attached. We start with one channel: estimate in 1–2 business days, a first working version in about a month. Pilots start from RUB 300,000; beyond that, cost depends on the task and hours. If customer data must stay in-house, we deploy the agent on your own servers in line with Russian data law (152-FZ).
Sound familiar?
- Messages pile up unanswered at night and at weekends
- Your team spends all day on delivery, lead-time and return questions
- A manager retypes VK and Telegram orders into the till
- Complaints get lost in staff members’ private chats
What changes after launch
- Customers get an answer at any hour, not next morning
- Orders and requests reach your systems without retyping
- Your team handles hard cases instead of copy-pasting chats
Which of these is happening to you?
Pick the situation that hurts most. Next, we show how companies of your size solve it.
- Front-line support, 24/7Customers ask the same things and wait until morning for a reply?The agent answers from your policies on your website and messengers, and hands tricky cases to your team.
- Routine questions answered at any hour
- Operators get only the hard chats, with the history attached
- You see what customers ask and what your docs are missing
- Order and request handlingDoes someone retype chat orders and complaints into your POS and CRM?The agent takes an order, change or complaint in chat and enters it into your POS, CRM or helpdesk.
- Chat orders reach the kitchen and POS right away
- Changes and complaints no longer vanish in chats
- Every request is tied to a location and an owner
Other areas
- AI for salesAgents that reply to leads, advise customers in chats, call your customer base and review every sales call.
- AI for documents and knowledgeAnswers from your contracts with the exact clause, scans turned into data for your ERP, a Monday summary for management.
- AI for operations and back officeAgents sort the inbox, keep 1C and the CRM up to date and prepare product cards. People review and sign off.
Not sure where to start?
We will map your processes and show where an agent pays off fastest and where you do not need one. Estimate in 1–2 days.