AI order processing from chats and messengers

Orders go from chat straight to the till

Customers write the way they always do: “two salmon rolls and a Coke, for 7 pm”. The agent checks the address, builds the order and sends it to the kitchen, POS or CRM. Nobody has to retype anything.

Choose your scale →

Where orders get lost today

  • A manager reads the chat, asks for the address again and retypes the order into the till. On a Friday night that takes the whole shift.
  • The customer writes “no onion, and an hour later please”, and only half of it reaches the kitchen.
  • Several locations, one shared inbox, and the order goes to the wrong branch.
  • Someone read the complaint but logged it nowhere. A week later nobody remembers how it ended.

What changes after launch

  • 01Chat orders reach the kitchen and POS right away
  • 02Changes and complaints no longer vanish in chats
  • 03Every request is tied to a location and an owner

How the agent works

  1. 01

    Takes the message

    VK, Telegram, WhatsApp or your website. The agent reads plain text and tells a new order from a change, a status question or a complaint.

  2. 02

    Pulls out the details

    Items, address, time, order number. If something is missing, it asks one short question instead of sending a ten-field form.

  3. 03

    Checks against your data

    Matches items to your menu or catalogue, assigns the order to the right location and pulls the status from your system.

  4. 04

    Confirms with the customer

    Shows the summary: items, address, time. Mistakes are caught before the kitchen, not after delivery.

  5. 05

    Routes it to your systems

    Orders go to the kitchen and POS. Changes update the existing order. Complaints land in the CRM or helpdesk with the right owner. No copy-paste from chat.

  6. 06

    Keeps the customer posted

    Answers “where’s my order?” from live system data. Disputes and refunds go to a person with the full history.

Which scale is yours?

One task, three different projects. Pick the one that looks like you and press “I want this” — your request arrives tagged, and we send an estimate in 1–2 days.

Small business

common start

A delivery or service business with one to three locations: orders come in via VK or Telegram and a manager retypes them into the till.

What we build

  • One channel: VK, Telegram or WhatsApp
  • Order taking in chat based on your menu or price list
  • Orders sent to the kitchen and the POS
  • Staff alerts for every order and complaint
Integrations
POS or till, kitchen tickets, staff alerts in Telegram.
Where it runs
Cloud.
Timeline
Orientation: 3–5 weeks to a first version.

Mid-size business

common start

A chain or service company where orders, changes and complaints arrive through several channels and end up in different systems.

What we build

  • Several channels: shared logic, a dedicated connector for each
  • Separate flows for orders, changes, status checks and complaints
  • Assignment to a location, branch or delivery zone
  • Entries in CRM, helpdesk, 1C or POS with no manual input
  • Ongoing support: we update menus, prices and rules on request
Integrations
POS and till, 1C, amoCRM or Bitrix24, helpdesk, online booking.
Where it runs
Cloud or your own server.
Timeline
Orientation: 1–2 months to a first version.

Enterprise

A national chain or group: several legal entities, departments with different responsibilities and more requests than one shift can handle.

What we build

  • Routing by department, region and legal entity
  • A chain of agents: one takes the request, another checks it, a third files it
  • Refunds and compensation approved by a person, with the agent preparing the facts
  • Roles, SSO, a full audit log of agent actions
  • SLA on the whole setup
Integrations
ERP, 1C, corporate CRM, ITSM, warehouse and accounting systems, internal APIs.
Where it runs
Your servers or a closed perimeter, with local models (152-FZ compliant).
Timeline
Orientation: 2–4 months to a first production version.

Pilot from RUB 300,000. Beyond that we price by task and hours.

Questions

Our POS isn’t a mainstream one. Can you connect it?

If it has an API or an export, yes. For MONSUROVICH, orders from the VK bot go straight to the kitchen and the till, with no manual re-entry. We work out how to connect your system during the 1–2 day estimate.

What if the agent gets an order wrong?

Before sending anything, it shows the customer a summary (items, address, time) and waits for confirmation. Refunds, compensation and disputes are decided by a person; the agent gathers the facts and passes them on.

How does the agent know which location an order is for?

By address, delivery zone or the customer’s choice; we set the logic to fit your network. At MONSUROVICH one bot serves three delivery locations, and each order is tied to the chain’s operations rather than to one manager’s chat.

What about customer addresses and phone numbers?

They are stored where you choose: in the cloud or on your servers. If data has to stay in-house under 152-FZ, we deploy the agent inside your perimeter. The bot can also be private, with the link shared only with your customers.

More in this area

A quote in 1–2 days

Name the process that eats time. You get a pilot range, not a 40-slide deck.

Presentation ↓ PDF

Or message us

WhatsAppTelegram