The agent picks up every inbound lead, messages the customer within minutes, asks your qualifying questions and creates a deal in your CRM with a short summary. In the morning your reps open a sorted queue, not a hundred «call back» notes.
A form comes in at 11:40 pm, a rep calls back at 10 am. By then the customer has already paid a competitor.
Half the requests are «just checking the price». Reps spend the day on them while a large account waits in the same queue.
The CRM card says «Ivan, call back». What Ivan needs, his budget and timeline — nobody wrote it down.
Leads arrive from the website, ads and email, each source on its own. Some never reach the CRM at all.
What changes after launch
01No lead waits until morning for a reply
02Reps get leads with task, budget and timeline filled in
03Every lead source ends up in one CRM
How the agent works
01
Picks up the lead instantly
Website form, ad platform, email, messenger. The agent receives the lead the moment it is sent, with no manual copying and no «I will check in the morning».
02
Reaches out first
Within a couple of minutes it thanks the customer, introduces itself on behalf of your company and asks what exactly they need. At 11:40 pm on a Sunday just as at noon on a Tuesday.
03
Qualifies by your rules
It asks what your best rep would ask: task, volume, timeline, budget, who makes the decision. We write the question list and the definition of a hot lead together with your sales team.
04
Routes the lead
A hot lead goes to a rep with a «contact today» task. Someone still browsing goes into nurturing. Duplicates and spam are archived with a label, so nothing disappears silently.
05
Fills in the CRM
Deal, fields, source, a three-line summary and the full conversation. The rep opens the card and knows where to start.
Which scale is yours?
One task, three different projects. Pick the one that looks like you and press “I want this” — your request arrives tagged, and we send an estimate in 1–2 days.
Small business
common start
A sales team of 2–5 people, leads from the website and a couple of ad channels, and evening leads keep going to competitors.
What we build
One lead source and one reply channel
Qualification script with 5–7 questions
Lead handoff to amoCRM or Bitrix24
Weekly conversation review in the first month
Integrations
amoCRM or Bitrix24, website form, Telegram or WhatsApp
Where it runs
Cloud: no infrastructure needed on your side
Timeline
Guideline: 3–5 weeks to the first working version
Mid-size business
common start
Leads come from a dozen sources, you have several product lines or branches, and each has its own account manager.
What we build
All lead sources in one queue
Separate qualification scripts per product
Lead distribution across reps and branches
Duplicate and history checks in CRM and ERP (1C)
Support contract: we update scripts as products and prices change
Integrations
CRM, ERP (1C), telephony, ad platforms, email
Where it runs
Cloud or your own server
Timeline
Guideline: 1.5–3 months to the first working version
Enterprise
Several sales departments across regions, your own lead-handling policy and security review for every integration.
What we build
Shared qualification rules across departments and regions
Roles and permissions: who sees which leads and conversations
Corporate SSO and a full audit log of agent actions
Lead response time reports by department
Service under an SLA
Integrations
Corporate CRM, ERP (1C), telephony, internal APIs
Where it runs
Your servers or a closed perimeter: customer data stays inside, in line with Russian data law (152-FZ)
Timeline
Guideline: 3+ months, starting with a pilot in one department
Pilot from RUB 300,000. Beyond that we price by task and hours.
Questions
Will the agent scare customers off with too many questions?
Questions come one at a time, and only the ones a rep needs to move forward. If the customer wants a human right away, the agent hands them over without pushing.
What if the agent scores a lead wrong?
In the first weeks reps see the score and the reason behind it and can correct it. We review those cases and refine the criteria. A borderline lead is never discarded; it goes to a person with a flag.
We do not use amoCRM or Bitrix24. Can you connect to our CRM?
If your system has an API or an export, yes. We write a connector for your CRM, including 1C and in-house systems. Timeline and cost depend on the task and hours; we estimate them within 1–2 days after a brief.
Who updates the script when our products change?
At launch, we do. For mid-size and enterprise projects we sign a support contract: we update questions, criteria and integrations and keep an eye on conversation quality.