Will customers hang up when they hear a robot?
Some will — that happens with human operators too. So the agent gets to the point from the first line and transfers anyone who asks for a person. We check how the voice and script perform on your base with a trial run before full launch.
What if the agent does not understand the customer?
It asks once more. If it still does not understand or the conversation drifts, it offers a callback from a rep and notes it in the CRM. We review those recordings and extend the script.
Are we allowed to call our base like this?
We call only people who have consented to be contacted, and only for the purpose they consented to. Personal data and advertising law requirements are built into the script from the start and agreed with your legal team.
How do we know it will work for us?
We start with a pilot on part of your base: one goal, one script, metrics agreed in advance — reach rate, share of interested customers, transfers to reps. If the numbers do not satisfy you, we do not scale it.